Integrating OpenCounter with back-end systems is a great way to incorporate an improved user interface with existing city processes.
Integration occurs at the permit level, as shown below. By matching the questions in OpenCounter to the fields in your back-end system, the answers provided by an Applicant in OpenCounter go straight into your existing systems. This admin view also allows us to test submissions in order to make sure the records are populating correctly.
Our platform also reflects the status of the application in your back-end system, and the ID given to it as well, allowing our organizations an additional place to ensure that applications were submitted correctly.