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Applicant Troubleshooting

End-user navigation of OpenCounter occurs using the 3 icons on the top right-hand corner of any OpenCounter page.

The Home icon takes the user to their dashboard, where they can view all their applications in one place. From there, they can resume or review an existing application or start a new one entirely. OpenCounter will remember existing in-progress applications. If a user would like to abandon that application and start a new one, they should click the "Start a New Application" from their dashboard.

The second icon gives a dropdown where an Applicant can see and click to review individual applications or change their account settings, including editing an email address or changing a password.  A user can also cancel their account from this page.

Lastly, the ? icon allows users to send staff a help request.  The help request will be routed to the department who is associated with the page that the user is on.

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